Terms of Service

1. Definitions

For purposes of these Terms:

“Customer”, “you”, or “your” means any individual, company, organization, or other legal entity accessing or using our services.

“Company”, “Metode Infinity”, “we”, “us”, or “our” means the legal entity operating the Website and providing the applicable products or services.

“Services” means any product, service, digital service, consulting service, transaction facilitation, payment-related service, or other service offered through the Website.

“Transaction” means any purchase, payment, order, subscription, or other commercial transaction between you and the Company.

2. Acceptance of Terms

By using the Website or Services, you confirm that:

1. You have legal capacity to enter into a binding agreement;
2. All information you provide is accurate, complete, and current;
3. You are authorized to use the payment method submitted;
4. You will comply with all applicable laws and regulations;
5. You will not use the Website or Services for fraudulent, unlawful, deceptive, or abusive purposes.

Your continued use of the Website constitutes acceptance of the latest version of these Terms.

3. Services

Metode Infinity may provide products and services as described on the Website, invoices, order confirmations, commercial agreements, or other written communications issued by the Company.

Service descriptions, specifications, pricing, availability, and applicable conditions may be changed from time to time.

The Company reserves the right to:

• modify or discontinue any Service;
• refuse or cancel an order where legally permissible;
• impose transaction or usage limits;
• conduct verification or compliance checks;
• suspend transactions where suspicious, fraudulent, unauthorized, or unlawful activity is suspected.

4. Orders and Transactions

A Transaction is considered accepted when the Company confirms the order, issues an invoice, confirms payment, or otherwise accepts the Transaction.

The Company may request additional information or documentation before completing a Transaction.

Such information may include:

• identity information;
• company information;
• billing information;
• payment information;
• transaction documentation;
• proof of authorization;
• information required for fraud prevention or regulatory compliance.

The Company may decline or suspend a Transaction if the information provided is incomplete, inconsistent, suspicious, or cannot reasonably be verified.

5. Pricing and Payment

All prices displayed on the Website are subject to change unless otherwise expressly agreed in writing.

The Customer is responsible for:

• the applicable purchase price;
• applicable taxes;
• payment processing charges, where applicable;
• bank or intermediary fees;
• currency conversion charges;
• other charges expressly disclosed before completion of the Transaction.

Payment must be made using an authorized payment method supported by the Company.

A Transaction is not considered paid until the Company or its designated payment processor has confirmed receipt of the applicable funds.

6. No Refund Policy

ALL SALES ARE FINAL.

Unless otherwise expressly stated by the Company or required by applicable law, payments made for Products or Services are non-refundable.

Once payment has been successfully processed, the Customer may not request a refund merely because the Customer:

• changes their mind;
• no longer requires the Service;
• fails to use the Service;
• fails to attend or participate in a scheduled Service;
• provides incorrect information;
• experiences circumstances unrelated to the Company's failure to provide the agreed Service;
• purchases the wrong product or Service;
• decides to discontinue use after payment.

Where a Service has already commenced, been delivered, activated, processed, reserved, customized, or otherwise performed, the payment is considered earned and is non-refundable to the maximum extent permitted by applicable law.

Nothing in this section excludes or limits any mandatory consumer right or refund entitlement that cannot legally be waived.

Where applicable law requires a refund, replacement, cancellation right, or other remedy, such mandatory rights will apply.

7. Cancellation

Unless expressly agreed otherwise in writing, cancellation requests do not automatically create a right to a refund.

The Company may, at its sole discretion and where legally permissible, approve a cancellation or commercial adjustment.

Any approved cancellation or refund may be subject to:

• administrative fees;
• payment processing fees;
• third-party charges;
• costs already incurred;
• amounts already earned or delivered.

Any exception to this policy must be expressly confirmed by the Company in writing.

8. Chargeback Policy

The Customer agrees to contact Metode Infinity first to resolve any billing or transaction-related concern before initiating a chargeback through a bank, card issuer, or payment provider.

A chargeback initiated without first providing the Company with a reasonable opportunity to resolve a legitimate billing dispute may be treated as an unauthorized or improper dispute where supported by the applicable facts and rules.

The Company reserves the right to submit relevant transaction documentation to the applicable payment processor, acquiring bank, card network, issuing bank, or other authorized party in response to a chargeback.

Such documentation may include:

• invoices;
• transaction records;
• order confirmations;
• payment confirmations;
• customer communications;
• service delivery records;
• IP or device information where lawfully collected;
• authentication records;
• terms accepted by the Customer;
• proof of authorization;
• other evidence relevant to the Transaction.

The Company does not waive any rights available under applicable payment network rules, contractual agreements, or applicable law.

9. Fraud and Unauthorized Transactions

The Company maintains reasonable controls designed to identify potentially fraudulent or unauthorized Transactions.

Where a Transaction is identified as potentially fraudulent, suspicious, unauthorized, or inconsistent with applicable risk controls, the Company may:

1. delay processing;
2. request additional verification;
3. suspend or cancel the Transaction;
4. restrict access to an account;
5. request identity or transaction documentation;
6. report the activity to the relevant payment processor, financial institution, authority, or other authorized entity where appropriate.

The Company does not guarantee that all fraudulent activity can be detected or prevented.

10. Payment Authentication

Where supported by the applicable payment method, Transactions may use additional authentication or verification mechanisms, including:

• 3-D Secure;
• one-time passwords (“OTP”);
• authentication through the card issuer;
• biometric authentication;
• device authentication;
• transaction verification;
• other security mechanisms provided by payment networks or financial institutions.

Completion of an authentication process may be recorded as part of the Transaction documentation.

Authentication does not prevent a Customer from exercising any mandatory rights available under applicable law or applicable payment network rules.

11. Customer Responsibilities

You are responsible for ensuring that all information submitted to the Company is accurate.

You must not:

• use false identities;
• use another person's payment instrument without authorization;
• submit fraudulent information;
• manipulate payment systems;
• attempt unauthorized access;
• interfere with Website security;
• introduce malware or malicious code;
• use the Services for illegal activities;
• attempt to circumvent transaction controls;
• abuse refund, dispute, or chargeback mechanisms.

The Company may suspend or terminate access where there is reasonable evidence of prohibited activity.

12. Intellectual Property

Unless otherwise stated, all content on the Website is owned by or licensed to Metode Infinity.

This includes:

• trademarks;
• logos;
• text;
• graphics;
• photographs;
• software;
• designs;
• interfaces;
• databases;
• documentation;
• website architecture.

You may not reproduce, modify, distribute, sell, publish, reverse engineer, or commercially exploit Company intellectual property without prior written authorization.

13. Third-Party Services

The Website or Services may integrate with third-party providers, including payment processors, banks, card networks, hosting providers, technology providers, communication platforms, and other service providers.

Third-party services may be subject to separate terms and policies.

Metode Infinity is not responsible for failures, interruptions, delays, or decisions made solely by third-party providers, except to the extent liability cannot legally be excluded.

14. Service Availability

The Company will use reasonable efforts to maintain availability of the Website and Services.

However, the Website may occasionally be unavailable due to:

• maintenance;
• upgrades;
• technical failures;
• telecommunications failures;
• internet outages;
• cybersecurity incidents;
• third-party service interruptions;
• force majeure events;
• circumstances beyond the Company's reasonable control.

The Company does not guarantee uninterrupted or error-free availability.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Metode Infinity shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of the Website or Services.

This may include loss of:

• profits;
• revenue;
• business opportunities;
• data;
• goodwill;
• anticipated savings;
• business interruption.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Metode Infinity, its officers, directors, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

1. your breach of these Terms;
2. your misuse of the Website or Services;
3. fraudulent or unauthorized activity conducted through your account;
4. violation of applicable law;
5. infringement of third-party rights;
6. information or content submitted by you.

17. Privacy and Data Protection

The Company may collect and process information necessary to provide the Services, process Transactions, prevent fraud, maintain security, comply with legal obligations, and communicate with Customers.

Personal information will be handled in accordance with the Company's applicable Privacy Policy and applicable data protection laws.

By using the Website, you acknowledge that certain information may be processed by payment processors, banks, technology providers, or other service providers where necessary to complete or support a Transaction.

18. Electronic Communications

By using the Website or Services, you consent to receiving electronic communications relating to your Transactions and relationship with the Company.

These communications may include:

• invoices;
• receipts;
• transaction confirmations;
• security notifications;
• account notifications;
• service updates;
• legal notices.

Electronic records may constitute evidence of communications and Transactions to the extent permitted by applicable law.

19. Modification of Terms

The Company may update these Terms from time to time.

Updated Terms will become effective when published on the Website unless a different effective date is stated.

Your continued use of the Website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. Suspension and Termination

The Company may suspend or terminate access to the Website or Services where:

• these Terms are violated;
• fraudulent or suspicious activity is detected;
• required verification cannot be completed;
• payment obligations are not fulfilled;
• the Customer engages in abusive conduct;
• required by law or an authorized authority;
• continuation of the relationship presents material security, compliance, or operational risk.

Termination does not automatically create a right to a refund.

21. Force Majeure

The Company shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

• natural disasters;
• war;
• terrorism;
• civil unrest;
• government action;
• sanctions;
• network failures;
• banking disruptions;
• payment network failures;
• cyber incidents;
• infrastructure failures;
• widespread internet outages;
• labor disruptions;
• other force majeure events.

22. Dispute Resolution

Customers are encouraged to contact the Company first regarding any dispute or complaint.

The parties shall attempt in good faith to resolve disputes through direct communication before commencing formal proceedings, where legally permissible.

Nothing in this section prevents a party from exercising mandatory rights or remedies available under applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia, unless mandatory applicable law requires otherwise.

Any dispute shall be handled by the competent court or dispute resolution forum having jurisdiction under applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

The invalid provision shall be interpreted or replaced to the extent necessary to achieve its lawful commercial purpose.

25. No Waiver

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

26. Entire Agreement

These Terms, together with any applicable order, invoice, service agreement, Privacy Policy, and other expressly incorporated policies, constitute the agreement between the Customer and Metode Infinity regarding the applicable Services.

Where there is a conflict between these Terms and a separately signed written agreement, the separately signed agreement shall prevail to the extent expressly stated.

27. Contact

For questions, complaints, billing inquiries, or transaction-related matters, please contact:

Metode Infinity

Website: https://metodeinfinity.com

Email: support@metodeinfinity.com

Company Legal Name: METODE INFINITY SDN BHD